SHIPPING

We offer free wordwide shipping for orders over $100 via DHL or EMS. Smaller orders ship for an $18 flat rate. Orders take 7 to 10 business days to get to you from our warehouse in Wuyishan, China.

We ship internationally to most of the places around the world, but we are currently unable to ship to the following countries: Belarus, Ghana, Estonia, Hungary, Indonesia, Latvia, Lithuania, Malaysia, Nigeria, Russia, Thailand, Uganda, Ukraine. Also note that international customs duties may apply in your country, and that we do not offer refunds or compensation for additional fees you may be charged by your local customs office.

RETURNS AND REFUNDS POLICY

1. Returns may be made for items but only if they are un-opened. Customer will pay return shipping to China before a refund is processed. You have 40 days from the date of receipt of goods to return them to us.

2. If you want to return items there must be a valid reason. Simply not liking the tea or item is not a valid reason.

MISSING OR BROKEN ITEMS POLICY

1. If an item is broken or missing from your parcel please inform us as soon as possible. We may require you to provide photographic documentation of the defect or damage before we can replace the item or refund you.

2. If an item is damaged or missing from your order we reserve the right to send with your subsequent order. We will not send the item by itself in a package of it's own. If you don't want to wait to have the missing/damaged item sent in a subsequent order you may choose to have the price of the item and a portion of the shipping refunded to you.